If you’re like most dental practices, managing accounts receivable (AR) can feel overwhelming. But I’ve got good news—this episode is going to help you take control and make insurance systems work for you.

I’m thrilled to welcome Bri Richardson, the powerhouse behind Elevate My Practice and founder of Dental Insurance SOS, to the podcast. Bri brings over 15 years of experience in the dental industry as a coach, trainer, and speaker. Her mission? To help practices get paid in full within 30 days and make insurance management easier and less stressful.

During our conversation, Bri shares proven strategies for:

• Submitting clean claims that avoid delays.
• Estimating copays accurately—even when dealing with out-of-network insurance.
• Creating a rock-solid collections protocol that will transform your AR.
• Using automation and AI tools to simplify billing and insurance tasks.

This episode is packed with actionable tips you can implement right away to help your practice thrive.

Episode Highlights:

1. Clean Claims Matter: Submitting claims with all the right documentation upfront will save you weeks of delays.
2. Estimates Made Simple: Bri’s system for reducing insurance coverage percentages by 20% for out-of-network patients is a game-changer.
3. The Power of Protocols: Implementing a clear collections protocol can transform your AR—and your stress levels.
4. Tech to the Rescue: Tools like Abella and Vine can take repetitive tasks off your team’s plate.
5. Invest in Training: Your front office team can be your biggest asset when equipped with the right skills and tools.

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Key Takeaways

Welcome to the Raving Patients Podcast (00:01)

Meet Bri Richardson: Elevate My Practice (03:00)

Why AR Management Is a Common Struggle (04:32)

Accurate Copay Estimates: A Simple Approach (10:45)

How to Handle Patient Pushback on Copays (14:00)

Submitting Clean Claims the First Time (18:10)

The Secret to Rock-Solid Collection Protocols (21:18)

Top Tools to Simplify Insurance and Billing (26:58)

Lightning Round Q&A (29:50)

Stay Connected with Bri (34:05)

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Connect with Bri:

Email: bri@elevatemypractice.com

Website: elevatemypractice.com

Social Media: Instagram (@elevatemypractice) | Facebook (ElevateMyPractice)

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Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!