Sometimes, all that’s in the way of doubling your practice’s growth is not having an office manager.
In this episode, I sit down with Zachary Shelley, a leading dental office manager who’s achieved incredible growth in just 4 years at Satellite Family Dentistry.
Zachary’s journey to dental office management is unconventional — he went from professional skateboarder to dental lab manager, eventually landing the role at Satellite as its very first office manager.
And how is that going? Well, in this episode Zachary shares not only the changes he made as office manager but also how he’s helped the practice retain over 88% of new patients, simply by focusing on elevating patient experience and team communication.
Additionally, we talk about team culture and the power of creating a structured, supportive environment where the staff feels valued. Other themes include:
These growth-boosting insights are just a click away. Tune in!
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Key Takeaways:
Introduction (00:00)
How Zachary Shelley became a dental office manager (01:42)
The importance of continuing education (11:01)
Zachary’s method of creating a positive team culture (16:01)
The hardest part of Zachary’s job & improving communication (22:16)
How to get 88% patient retention like Zachary does (24:09)
Final thoughts & lighting round Q&A (27:58)
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Join the Dental Office Manager Success Network to connect with Zachary and learn all about dental office management: https://www.facebook.com/groups/1043108050120371
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Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
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